SHIPPING POLICY

RETURN AND REFUND POLICY

PAYMENT METHOD

WHOLESALE INQUIRIES

SHIPPING, DELIVERY, INSPECTION, RETURNS & REFUND POLICY

Last Updated: July 14, 2026

This Shipping, Delivery, Inspection, Returns & Refund Policy (“Policy”) governs all purchases made from Georgia Molding & Wood Products Inc. (“Georgia Molding,” “Company,” “we,” “our,” or “us”), whether through our website, by telephone, email, in person, through an approved wholesale account, or by any other authorized sales channel.

By placing an order with Georgia Molding, the Customer acknowledges that they have read, understood, and agreed to this Policy.

1. Company Information

Georgia Molding & Wood Products Inc.

1444 Meriwether Street

Griffin, Georgia 30224

United States

Website:

https://www.georgiamoldingproducts.com

Email:

sales@georgiamoldingproducts.com

2. Scope of This Policy

This Policy applies to every order placed with Georgia Molding, including but not limited to:

Online purchases
Wholesale purchases
Contractor purchases
Builder purchases
Distributor purchases
In-store purchases
Telephone orders
Email orders
Special orders
Delivery services
Warehouse pickups

This Policy supplements our Terms & Conditions and Privacy Policy. In the event of any conflict, Georgia Molding reserves the right to interpret and apply these policies in accordance with applicable law.

3. Order Processing

Orders are generally processed within one (1) to five (5) business days after payment has been successfully received and verified.

Processing time refers only to the preparation of the order and does not include delivery transit time.

Processing times may vary depending on factors including:

Inventory availability
Product type
Order volume
Special-order products
Production schedules
Holidays
Weather conditions
Payment verification
Fraud prevention procedures
Other operational circumstances

Georgia Molding will use commercially reasonable efforts to process orders as quickly as possible; however, processing times are estimates only and are not guaranteed unless expressly agreed to in writing.

Customers should not schedule installers, contractors, inspections, closings, or project deadlines until all materials have been delivered, inspected, and confirmed to be correct.

Georgia Molding shall not be liable for labor costs, project delays, scheduling conflicts, contractor charges, rental expenses, or other consequential damages resulting from estimated processing times.

4. Order Acceptance

Submitting an order through our website or by any other purchasing method constitutes an offer to purchase and does not automatically guarantee acceptance.

Georgia Molding reserves the right to:

Accept or reject any order
Cancel any order
Limit quantities
Correct pricing errors
Refuse service
Verify customer information
Request additional documentation
Delay shipment while verification is completed

Orders may be canceled before shipment for reasons including but not limited to:

Pricing errors
Product availability
Inventory discrepancies
Fraud prevention
Payment verification
Shipping limitations
Incorrect customer information
Technical errors
Compliance requirements

If an order is canceled before shipment, any payment received for the canceled items will be refunded to the original payment method, subject to normal banking and payment processor timelines.

5. Customer Responsibilities

The Customer is solely responsible for reviewing and confirming the accuracy of the order before completing the purchase.

This includes verifying:

Product profile
Product dimensions
Product species
Finish
Quantity
Linear footage
Shipping address
Billing information
Contact information
Delivery instructions
Tax exemption documentation (when applicable)

Georgia Molding is not responsible for customer ordering errors, including incorrect measurements, incorrect quantities, incorrect product selections, project miscalculations, or inaccurate delivery information provided by the Customer.

Customers are encouraged to carefully review all order details before submitting payment.

6. Pricing

All prices displayed on our website are subject to change without prior notice.

Pricing errors may occasionally occur due to:

Technical issues
System errors
Supplier adjustments
Human error
Inventory synchronization
Promotional updates

Georgia Molding reserves the right to correct pricing errors before shipment.

If a pricing error materially affects an order, the Customer will be notified and may choose to:

Confirm the corrected price,
Modify the order, or
Cancel the order for a full refund of the affected items.

Prices do not include applicable taxes, shipping charges, delivery services, unloading services, or other applicable fees unless expressly stated.

7. Payment Terms

Full payment is required before orders are released for pickup or delivery unless otherwise agreed in writing.

Accepted payment methods may include:

Credit Cards
Debit Cards
ACH
Wire Transfer
Company Check (when approved)
Other approved payment methods

Georgia Molding reserves the right to delay processing until payment has been successfully verified.

Returned checks, chargebacks, fraudulent transactions, or payment disputes may result in delayed fulfillment, account suspension, cancellation of future orders, additional fees where permitted by law, or legal collection efforts.

8. Delivery Charges

Delivery charges are calculated automatically during checkout based on multiple operational factors, including but not limited to:

Driving distance from Georgia Molding’s fulfillment location to the delivery address;
Delivery zone;
Product dimensions;
Order size;
Weight;
Vehicle requirements;
Accessibility;
Additional requested services;
Applicable minimum delivery charges.

The delivery charge displayed during checkout becomes part of the total purchase price once the order is submitted.

Although Georgia Molding uses commercially reasonable routing and mapping systems to calculate delivery charges, occasional inaccuracies may occur due to mapping limitations, inaccessible roads, address errors, road closures, construction, restricted access, or other operational circumstances.

If Georgia Molding determines that the selected delivery address requires specialized equipment, additional labor, unusual access procedures, or services not included in the original checkout calculation, we will contact the Customer before completing the delivery.

No additional delivery charge will be imposed without notifying the Customer and obtaining approval when required.

If an agreement cannot be reached regarding revised delivery arrangements, Georgia Molding reserves the right to cancel the order prior to shipment and issue an appropriate refund, less any non-refundable costs already incurred where permitted by applicable law.

9. Delivery Location, Weather Protection, Risk of Loss, and Customer Responsibility

Georgia Molding will make commercially reasonable efforts to place delivered products in a location that is reasonably safe and, whenever practical, protected from rain, standing water, and other weather exposure.

However, Georgia Molding cannot guarantee that every delivery location will have a covered, enclosed, or weather-protected storage area available. The Customer is solely responsible for ensuring that an appropriate storage location is available at the delivery site.

Unless otherwise agreed in writing, delivery will be completed at a reasonably accessible and safe location selected by the delivery driver. This may include a garage, covered porch, loading dock, carport, warehouse entrance, or another location that the driver determines to be appropriate based on the conditions at the property.

If no covered or weather-protected location is available, Georgia Molding may complete the delivery by placing the products in the safest reasonably accessible location available.

Delivery is considered complete once the products have been unloaded and placed at the designated delivery location or another reasonably safe location selected in accordance with this Policy.

Upon completion of delivery, all risk of loss and responsibility for the products immediately transfers to the Customer.

From the moment delivery is completed, the Customer assumes full responsibility for protecting, securing, inspecting, handling, and properly storing the products, including protecting them from rain, moisture, standing water, flooding, excessive humidity, direct sunlight, wind, theft, vandalism, unauthorized removal, accidental damage, misuse, or any other environmental or site conditions.

If the Customer does not want the products left unattended, the Customer must notify Georgia Molding in writing before the scheduled delivery date and arrange for an authorized representative to be present to receive and inspect the shipment.

If no such request is received before delivery, Georgia Molding is authorized to complete the delivery without the Customer being physically present, provided the Company determines that a reasonably safe and accessible delivery location exists. Such delivery shall constitute full and complete delivery of the order.

Georgia Molding shall not be responsible for any loss, theft, vandalism, unauthorized removal, weather-related damage, water damage, swelling, warping, mold, mildew, discoloration, cracking, deterioration, property damage, or any other loss or damage occurring after delivery has been completed.

Customers are strongly encouraged to inspect all products immediately upon delivery and to move the products into a dry, covered, and properly protected storage area as soon as reasonably possible.

Failure to promptly protect the products from weather or other environmental conditions may void any claim related to damage occurring after delivery.

10. Hand-Unloading Service

Where hand-unloading services are purchased or separately approved, Georgia Molding will unload the products at a reasonably accessible location determined by the delivery personnel.

Hand-unloading does not include installation, carrying materials throughout the property, moving products upstairs, placing materials inside individual rooms, removing packaging, or any construction-related services unless expressly agreed to in writing.

Georgia Molding reserves the right to refuse unloading requests that, in its sole judgment, present unsafe working conditions or unreasonable risk to its employees, contractors, equipment, or property.

11. Customer Pickup

Customers selecting warehouse pickup will be notified once their order is ready.

Customers are responsible for:

Bringing an appropriately sized vehicle or trailer.
Properly securing the load.
Complying with all applicable transportation laws.
Inspecting the products before leaving the warehouse.

Once products leave Georgia Molding’s premises, all responsibility transfers to the Customer.

Georgia Molding is not responsible for damage occurring during transportation performed by the Customer or the Customer’s designated carrier.

12. Inspection Upon Delivery or Pickup

The Customer must carefully inspect all products immediately upon delivery or pickup and before signing any delivery receipt whenever applicable.

Customers should verify:

Product profile
Dimensions
Length
Finish
Species
Quantity
Visible damage
Packaging condition

Visible shortages, incorrect products, or obvious shipping damage must be noted on the delivery receipt whenever applicable and reported to Georgia Molding immediately.

Photographs should be taken before moving, cutting, finishing, installing, or altering the products.

13. Concealed Damage and Claims

Claims involving concealed shipping damage, shortages, or order discrepancies that could not reasonably have been discovered during delivery inspection must be reported in writing within thirty-six (36) hours after delivery or pickup.

Claims should include:

Customer name
Invoice or Order Number
Description of the issue
Quantity affected
Clear photographs
Packaging photographs
Supporting documentation when applicable

Products must remain available for inspection.

Georgia Molding reserves the right to inspect the products before determining any remedy.

Failure to report claims within the required thirty-six (36) hour period may result in denial of the claim to the fullest extent permitted by applicable law.

14. Customer Inspection Before Installation

The Customer is responsible for carefully inspecting all products before cutting, painting, staining, finishing, modifying, or installing any material.

Any visible manufacturing issue, incorrect product, shortage, shipping damage, dimensional discrepancy, or other issue reasonably discoverable upon inspection must be reported before installation.

Installation, cutting, painting, staining, finishing, or modification of any product constitutes the Customer’s acceptance that the product was delivered in acceptable condition and suitable for its intended purpose.

Georgia Molding shall not be responsible for labor costs, removal costs, reinstallation costs, project delays, contractor charges, rental expenses, lost profits, or any other consequential damages resulting from products installed before inspection.

15. Natural Characteristics of Wood Products

Wood is a natural material, and variations are an inherent characteristic of the product.

Natural characteristics may include:

Grain variation
Color variation
Mineral streaks
Knots
Texture variation
Seasonal movement
Expansion and contraction
Minor dimensional variation
Differences between production lots
Differences between photographs, samples, and delivered products

These natural characteristics are not manufacturing defects and do not constitute grounds for return, replacement, refund, or warranty claims.

Customers are responsible for ensuring that products are properly acclimated, stored, handled, finished, and installed according to accepted industry practices.

Improper storage, improper acclimation, improper installation, excessive moisture, or environmental conditions may affect wood products and are not the responsibility of Georgia Molding.

16. All Sales Are Final

ALL SALES ARE FINAL.

Except where expressly required by applicable law or approved in writing by Georgia Molding, all purchases are considered final upon completion of the sale.

Georgia Molding does not accept returns, exchanges, or refunds for reasons including, but not limited to:

Customer ordering errors
Incorrect measurements
Incorrect quantities
Project cancellations
Excess material
Change of mind
Customer preference
Natural wood variation
Products that have been cut, painted, stained, finished, modified, or installed
Custom or special-order products
Clearance or discontinued products
Delivery charges
Hand-unloading charges
Freight charges
Processing fees
Other completed services

Any exception must be approved in writing by an authorized representative of Georgia Molding.

Approval of one exception does not create an ongoing return policy or establish a precedent for future transactions.

17. No Unauthorized Returns

No products may be returned without prior written authorization from Georgia Molding.

Any unauthorized return may be refused or returned to the Customer at the Customer’s expense.

If Georgia Molding approves a return as a one-time exception, the Company reserves the right to require that:

Products remain unused and uninstalled.
Products be returned in their original packaging.
Products be in resalable condition.
The Customer pay all return shipping costs.
A restocking fee be deducted where applicable.

Approval of a return does not modify or waive the Company’s All Sales Are Final policy for future transactions.

18. Approved Claims and Available Remedies

If Georgia Molding determines that a valid claim exists, the Company may, at its sole discretion and to the extent permitted by applicable law:

Replace the affected products;
Repair the affected products;
Provide store credit;
Issue a partial refund;
Refund the purchase price of the affected products; or
Provide another commercially reasonable remedy.

Georgia Molding reserves the right to inspect the products before determining the appropriate remedy.

The remedies described in this Policy are the Customer’s exclusive remedies.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Georgia Molding’s total liability arising out of or relating to any order shall not exceed the purchase price actually paid for the specific products giving rise to the claim.

Georgia Molding shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

Labor costs
Installation costs
Removal costs
Reinstallation costs
Contractor charges
Project delays
Lost profits
Lost business opportunities
Loss of use
Rental expenses
Storage costs
Travel expenses
Hotel expenses
Business interruption
Third-party claims

whether arising in contract, tort, negligence, strict liability, or otherwise, even if Georgia Molding has been advised of the possibility of such damages.

20. Force Majeure

Georgia Molding shall not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to:

Severe weather
Hurricanes
Flooding
Tornadoes
Fires
Natural disasters
Road closures
Transportation interruptions
Supplier delays
Material shortages
Labor disputes
Government actions
Public emergencies
Utility outages
Equipment failures
Cybersecurity incidents
Acts of God
Any other event beyond the Company’s reasonable control.

In such circumstances, Georgia Molding may delay performance or cancel affected orders without liability to the extent permitted by law.

21. Fraud Prevention and Order Verification

Georgia Molding reserves the right to verify:

Customer identity
Payment information
Billing information
Shipping information
Business information
Tax exemption documentation
Order legitimacy

before processing or releasing any order.

Orders suspected of fraud or unauthorized activity may be delayed, canceled, or reported to the appropriate authorities.

22. Governing Law

This Policy and all transactions with Georgia Molding shall be governed by and interpreted under the laws of the State of Georgia, without regard to its conflict of law principles.

23. Venue and Dispute Resolution

Any dispute arising out of or relating to purchases from Georgia Molding shall be brought exclusively in the state or federal courts located in the State of Georgia, unless otherwise required by applicable law.

Before initiating litigation, both parties agree to make a good-faith effort to resolve the dispute through direct negotiations.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

24. Policy Updates

Georgia Molding reserves the right to modify, revise, or update this Policy at any time without prior notice.

The version published on the Company’s website at the time an order is placed shall generally govern that transaction unless otherwise required by applicable law.

Customers are encouraged to review this Policy periodically.

25. Contact Information

Questions regarding this Policy, shipping, deliveries, inspections, or claims should be directed to:

Georgia Molding & Wood Products Inc.

1444 Meriwether Street

Griffin, Georgia 30224

United States

Website

https://www.georgiamoldingproducts.com

sales@georgiamoldingproducts.com

Entire Agreement

This Shipping, Delivery, Inspection, Returns & Refund Policy forms part of the contractual agreement between Georgia Molding & Wood Products Inc. and the Customer and should be read together with our Privacy Policy and Terms & Conditions.

If any provision of this Policy is determined to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect.